Airwayclear Management — Privacy Policy

Last updated: September 22, 2026

Whitts Sales And Marketing LLC ("we," "us," or "our") operates Airwayclear Management, also referred to as the AirwayClear Comment Desk (the "App"). The App is a private business tool for managing comments and customer communications on Facebook Pages and Instagram professional accounts that we are authorized to manage.

This policy explains how we handle information about authorized App operators and people whose comments or messages are processed through the App. Facebook comment management is currently available. References to Instagram or Messenger apply when those features are connected and enabled. This policy does not itself enable access to any account.

Purchases and activity on the AirwayClear online store are covered by the separate AirwayClear store privacy policy.

1. Information we collect

The information available to the App depends on the connected accounts, permissions granted, enabled features and information made available by Meta. It may include:

• Operator and connection information: login identifiers, account or Page names and IDs, granted permissions, access tokens and other credentials needed to maintain an authorized connection. Facebook and Instagram handle their own sign-in processes; the App does not collect your Facebook or Instagram password.
• Posts, ads and comments: post and ad identifiers, post text and links, comment text, author display names and identifiers where available, timestamps, replies and visibility information.
• Messages, when messaging is enabled: conversation and participant identifiers, message text, timestamps, attachments or media links made available by Meta, and information voluntarily included in a message.
• Support and moderation records: drafts, sent replies, review notes, moderation actions, resolution status and related activity history. Messages may also contain contact details or order information that a person chooses to provide.
• Technical information: authentication and preference cookies, connection status, errors and operational logs. Hosting and authentication services may process network and device information needed to deliver and secure the App.

Comments and messages can contain health-related or other sensitive information that you choose to share. Please provide only what is needed for your inquiry, and do not post passwords, full payment-card details or sensitive personal information in public comments.

2. How we use information

We use this information to connect authorized accounts; display and organize comments and conversations; answer questions and provide customer support; prepare and send replies; carry out authorized moderation; maintain review and activity records; troubleshoot problems; protect the App; and meet applicable legal obligations.

We do not sell or rent personal information obtained through this App. We do not use imported comments or private messages to build advertising audiences or for cross-context behavioral advertising.

3. AI-assisted review and replies

Authorized operators may use OpenAI services, including ChatGPT, to review or organize comments and conversations and prepare draft replies. This can involve sharing comment or message content, account context, identifiers, reply guidance and reviewed examples with those services. Operators may also copy relevant content from the App into an approved drafting tool.

Our current workflow uses AI-assisted drafts that an authorized operator reviews before sending. AI service providers process submitted information under the terms and settings applicable to the services we use. Their handling of that information is also governed by their own applicable privacy notices.

4. Who receives information

Information may be accessed by authorized personnel who manage the connected accounts and by providers supporting the App. These include Meta for Facebook, Instagram and Messenger functions; OpenAI for authentication, hosting-related services and optional AI assistance; and Cloudflare for application infrastructure and database services.

Replies and moderation instructions are sent to Meta when an authorized operator carries out those actions. Public replies are visible according to the settings of the relevant post or account. Private message content is used to handle the conversation and is not intentionally posted publicly through the App.

We may also disclose information when required by law, to respond to valid legal requests, protect rights or security, or carry out a business reorganization or transfer subject to applicable privacy requirements.

5. Storage and security

The App uses authenticated access and account-based access controls. Connections use HTTPS, and stored Meta access credentials are encrypted. These safeguards do not mean that every stored record has separate application-level encryption. No storage or transmission method can guarantee absolute security.

Our service providers may process information in countries other than your own. Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing.

6. How long we keep information

We retain information for as long as reasonably needed for the purposes described in this policy, including handling inquiries, maintaining relevant conversation and moderation history, investigating issues and meeting legal obligations. Retention depends on the information involved, the status of an inquiry, account access, deletion requests and any applicable legal requirements.

The App does not automatically erase a comment because it is more than seven days old or marked resolved. Disconnecting an account or hiding a comment does not necessarily erase all related reply, activity or review history. Information previously provided to service providers may also be subject to their applicable retention arrangements.

You can request deletion of information held through the App using the instructions below.

7. Data-deletion requests and other privacy choices

To request deletion of personal information collected through Airwayclear Management:

1. Email info@airwayclear.us with the subject Airwayclear Management — Data Deletion Request.
2. Identify the Facebook Page or Instagram account involved and provide enough information to locate your records, such as your profile name, a link to the relevant comment, or the approximate date of a conversation.
3. Tell us whether your request concerns a particular interaction or all personal information about you held through the App. Do not send your password or access token.

We may ask for limited additional information to verify your identity and locate the correct records. We will assess the request and delete applicable records, including relevant copies and review records under our control, unless retention is required or permitted by applicable law. We will explain any applicable exception and respond within the period required by applicable law.

Deleting information from the App does not automatically delete the original comments or messages held by Facebook, Instagram or Messenger. You can manage those originals through the relevant Meta service. Account administrators can also revoke the App's permissions through their Meta account or business integration settings; revocation stops authorized future access but is separate from a request to delete existing records.

Depending on your location and applicable law, you may also have rights to access, correct or obtain a copy of your personal information, object to or restrict certain processing, withdraw consent where processing relies on it, or complain to a privacy regulator. Contact the email above to make a request or raise a concern. We do not discriminate against people for exercising applicable privacy rights.

8. Children

The App is intended for authorized business operators and is not directed to children under 13. If you believe information about a child under 13 has been collected through the App, contact us so we can investigate and remove it as appropriate.

9. Other services

Facebook, Instagram, Messenger and other third-party services have their own privacy policies and controls. This policy describes our use of information through the App and does not replace those services' policies. Content posted publicly may remain visible to others according to the relevant platform's settings.

10. Updates and contact

We may update this policy as the App or our practices change. We will post the revised policy with an updated date and provide any additional notice required by applicable law.

For privacy questions or requests, contact:
Whitts Sales And Marketing LLC
Airwayclear Management
Email: info@airwayclear.us